Why Communication Matters for Managers

Effective managerial communication is a cornerstone of successful leadership. If managers can communicate well with their teams, their superiors and other stakeholders, they can reach their objectives more quickly and efficiently. They can spur their teams toward achieving business and personal goals by clearly communicating their purposes and strategies. Graduate students in online MBA programs find that their coursework and their interactions with professors and classmates enhances their communication skills as managers.

Communication Within the Team

The main objective of all successful managers is to lead their teams to achieve their goals, whether in business, government or nonprofit settings. One of the quickest ways to boost a team towards success is to improve managerial communication. When teams clearly understand their leaders’ expectations, everyone on those teams can move forward confidently and work with the assurance that their efforts are a valued contribution to their teams’ overall progress.

Managers can support their teams through good communication in a variety of ways. They can conduct regular team meetings to set aside a dedicated time for providing crucial information and for casting visions. Managers can also schedule periodic times when employees can meet with them one-on-one to discuss issues related their particular job functions, as well as to provide valuable feedback.

The best managers know that communicating with their teams is not a one-way street. They work hard to listen to their team members and respond appropriately to their questions, suggestions and requests. An ineffective manager attends staff meetings or one-on-one meetings with only one goal in mind: to do all the talking. Successful managerial communication, on the other hand, involves acknowledging everyone on the team and listening to each voice.

Communication Outside the Team

Effective managers must not only communicate well with their teams but also successfully convey their teams’ messages to outsiders. Often, managers are teams’ main representatives to other departments in the organization, meaning managers are responsible for showing superiors how their teams are performing. Managers must be able to summarize teams’ results and present them in a compelling manner.

How managers communicate team performance with outsiders can have direct effects on the team’s future. If the team sees the manager speaking honestly and positively about their performance, they will develop pride as a team, which can spur them on to greater accomplishments. Additionally, if managers can accurately and enthusiastically portray the achievements of their teams, they can have more leverage when asking for resources for future projects. They will be in a better position to pitch ideas to superiors and to successfully negotiate with other organizations.

The Importance of Written Communication

Not all managerial communication happens face-to-face or in group settings. Much of managers’ communication is written. Managers must develop their writing skills to effectively represent their messages to team members and superiors. Written communication may take the form of emails, posts to group forums, multimedia and PowerPoint presentations in person or online.

One facet of good communication that all managers must master is knowing when to communicate verbally and when to put it in writing. Certain topics are better handled in a one-on-one setting, and others need a permanent record. As managers grow in their ability to communicate, it will become easier for them to know when to call a meeting versus when to send an email.

Effective communication is a skill that managers can develop over time. Whether verbal or written, formal or informal, managerial communication is a key component of leading their teams to success. Students in an online MBA program may have the opportunity to complete coursework or projects in managerial communication that will lay the groundwork for solid communication for years to come.

Learn more about the Boise State online MBA program.





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